Read my writing

  • 3 ways product managers, researchers, and designers can address systemic bias

    How power relates to tech work and why it matters

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  • To deliver great customer experiences, look beneath the iceberg

    How Service Design breaks down the iceberg

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  • Getting into Service Design: 50+ design thinking resources, links, and communities

    50+ tips & resources to upskill and transition into service design, design thinking, design strategy or user research

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  • Moving from a great product to company-wide digital transformation

    How Service Design complements UX Design in complex organisations

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Hustle & Do Good.

musings for the intellectually curious changemaker

Join me on a journey to explore the meaning of life, what ‘doing good’ means, and how innovation methods and understanding human behaviour and culture can make this world a better place. Previous Columnist for Young Post, South China Morning Post.